CLICK HERE TO CALL 24/7
Schedule Service
CALL 24/7
Close
Elmer's logo in pink with awareness ribbon.

Shutting Off Your Water Main in an Emergency

May 11, 2021
Close-up of a weathered red wheel valve on a metal pipe assembly.

Facing an emergency and need to shut off your water main? Your home’s main water supply has a shut off feature that you should know about. A single burst pipe or sewage backup can cause extensive damage and cost thousands of dollars in wasted water and repairs. There’s often little time to act when a pipe breaks; the problem is usually behind drywall or other hard-to-reach location. Knowing where the main water shutoff is and how to use it can save you a lot of trouble.

Where Is the Main Water Shut Off Valve?

There is no standard as where the water supply valve should be. One is often installed near the front of the house, on an interior wall (or exterior wall facing the street in warm climates), close to the water meter. It may be in the basement, garage, or laundry room. Basement valves are typically at eye level while those on main floors are usually lower.

For homes built on a slab, it could be in the garage or near the hot water heater.

Some valves aren’t inside the home, but rather in a covered box dug in the ground somewhere along your property line. This cement box is often near a front curb and requires a key to be opened. Such keys can be found at popular hardware stores.

In addition to a main shutoff, toilets, sinks, washing machines, water heaters, and other plumbing fixtures have their own valves to shut off their water supply. These are usually simple valves that look like small round or oval knobs. To turn these off, simply turn them clockwise to shut off the flow.

How to Use the Water Supply Valve

There are two types of water supply valves:

  • Gate: Turn the gate or “wheel” clockwise to stop the flow of water.
  • Ball: Turn the level clockwise 90 degrees; in the “on” position, it will face straight down and when off, will face perpendicular to the pipe.

Isolation valves are controlled in a similar way. But when you adjust the shutoff valve, leave the pressure regulator alone; it should only be adjusted by a licensed plumber to control water pressure. If the valve is in an outside box, turn the key counter-clockwise, tilt it towards the outer edge, and lift the lid. Turn off the water with a clockwise ¼ turn of the ball valve and don’t tamper with the city shut-off side, which is illegal.

What to Do Once You’ve Shut Off the Water Valve

buy gabapentin https://www.buyneurontin.net/

Once you have verified the shutoff valve has been turned off, run the hot/cold taps of a sink faucet at the lowest floor. Any water in pipes from above will drain and relieve pressure. Repairs can now be made. Once they are complete, twist the valve counterclockwise to restore water flow. Faucets may have to be left on for a few minutes before water reaches them.

However, if the problem is limited to a single fixture, you can shut it off and continue using the rest of your plumbing while the appliance is being fixed.

Call Elmer’s Air Conditioning and Plumbing for Help

We specialize in plumbing installation, maintenance, and repair in San Antonio, TX. Our emergency plumbers are available 24/7 to find and fix problems and avoid major water damage. By knowing the location and proper use of your water main shutoff valve, you can protect your home between the time you call and when we arrive. To request service, reach out to us online or call 210-333-5637 today!

OUR LATEST

Home Service Tips

September 11, 2026
Hard Water and Water Heaters in Boerne: What Homeowners Should Watch

Living in Boerne has its perks, but our water quality is not usually one of them. If you have lived in the Texas Hill Country for long, you know our water is incredibly hard. This mineral richness comes from water traveling through limestone before reaching your home. While these minerals are safe to drink, they […]

Read More
September 9, 2026
Why a Kitchen Sink Backs Up When the Dishwasher Runs in Converse

Finding your kitchen sink full of dirty water while the dishwasher is running is a common frustration for Converse homeowners. As someone who runs a service business, I see this all the time. The good news is that it usually does not mean your dishwasher is broken. The problem is almost always in the shared […]

Read More
September 4, 2026
A Sudden Water Bill Increase in Cibolo: Where to Look First

Finding a utility bill that is double its usual amount is a frustrating experience. In Cibolo, water usage is steady. A sudden water bill increase Cibolo homeowners see is a red flag. You are paying for wasted water and potential damage behind your walls. Most of the time, the meter is fine. The problem is […]

Read More
See More Posts
Elmer's logo in pink with awareness ribbon.
San Antonio
9710 I-35 Frontage Rd 
San Antonio, TX 78233
(210) 369-4313
Houston
6620 Fairbanks North Houston Rd Houston, TX 77040
(713) 489-2591
DFW
340 W Northwest Hwy 
Grapevine, TX 76051
(214) 613-8225
Pink lowercase 'f' icon.Pink Instagram logo
ACCA Air Conditioning Contractors of America logo.BBB Accredited Business badge.HomeAdvisor Top Rated 5-star badge.HomeAdvisor Elite Service badge.
HVAC
Jonathan Herbert 
TACLB124872

Electrical
TDLR # 40048
Plumbing 
REGULATED BY THE TEXAS STATE BOARD OF PLUMBING EXAMINERS
https://tsbpe.texas.gov
P.O. BOX 4200, AUSTIN, TX 78765-4200
512-458-2145 
P. Galvan RMP-45206
©2026 Elmer’s Home Services