Water Main Break? Here's What to Do Next

Uh oh - Niagara Falls in your front yard? If that's what it feels like, then chances are you are dealing with a water main break. Your first instinct might be a mix of shock, annoyance (hello, soggy lawn!), and maybe even a little bit of panic. But don't worry, we're here to walk you through the essential steps to take when this watery chaos unfolds. Let's dive in, shall we?

Step 1: Confirm It's a Main Break (and Not Just a Sprinkler Gone Wild):

Sometimes, an overly enthusiastic sprinkler can mimic a small leak. Take a quick look around. Is there a significant volume of water gushing out? Is it coming from a specific point in the street or your main water line area? If it looks like more than just a rogue sprinkler, chances are it's a bigger issue.

Step 2: Contact Your Local Water Authority – STAT!

This is the most crucial step. Your local water department or public works is the team equipped to handle water main breaks. They have the expertise and the equipment to shut off the water supply and begin repairs. Look up their emergency contact number and give them a call immediately. Be ready to provide them with the exact location of the break.

Step 3: Stay Away (Seriously, Keep Your Distance - COVID-Style!):

While your curiosity might be piqued by the impromptu fountain, it's important to keep a safe distance. Think back when social distancing was a thing - except you may want to stay further than 6 feet away. The force of the water can be surprisingly strong, and the ground around the break could be unstable. Plus, you never know what debris might be lurking in that gushing water. Keep kids and pets far away from the affected area, too.

Step 4: Document the Damage (If It's Safe To Do So):

Once you've reported the break and are at a safe distance, take some photos or videos of the scene. This documentation can be helpful later when dealing with insurance claims or any potential damage to your property.

Step 5: Listen to Official Instructions:

The water authority will likely provide instructions and updates on the situation. Pay close attention to any advisories they issue, such as potential water outages or boil water notices once the service is restored.

Step 6: Check Your Property for Damage:

Once the water is shut off and the situation is under control, carefully inspect your property for any damage. This could include flooded basements, damaged landscaping, or even structural issues. Document any damage thoroughly.

Step 7: Contact Your Insurance Company:

Depending on your homeowner's insurance policy, you may be covered for damages caused by a water main break. Contact your insurance provider to report the incident and understand your coverage. Your documentation will come in handy here.

Contact Elmer's Home Services For All Your Plumbing Needs in San Antonio and the Surrounding Areas

Dealing with a water main break is definitely not on anyone's to-do list. It can be disruptive and even a little stressful. But by staying calm, acting quickly to report the issue, and prioritizing safety, you can navigate this unexpected event as smoothly as possible. If you need any help with your plumbing, don't hesitate to give the experts at Elmer's Home Services a call today. We proudly serve San Antonio, TX and the surrounding areas.